Live network queries now generate immediate, interactive responses within the AI assistants that customers and partners already use
This release changes what it feels like to work with your B2B communications. Ask a question in the assistant you already have open, and the network itself answers: live, analyzed, ready to action.”— Jon Gatrell, CPO, COO
Loren Data Corp. has announced that ECGrid customers and partners can now interact directly with their B2B communications through their AI assistants, including Claude and ChatGPT. Queries like “How many Purchase Orders arrived since yesterday?” or “List any errors in Shipping Notices this week” receive real-time responses pulled from live network data—no portal login, no escalation, no support ticket necessary.
This capability aligns with how people already operate: users ask in natural language, within the assistant they already have open. The responses are analyzed, not merely retrieved; if a transfer fails, the assistant reads the live diagnostics and explains the reason. The answers can also appear as an interactive panel that users can filter, explore, and act on directly in the chat, all within seconds.
Jon Gatrell, Chief Operating Officer and Chief Product Officer of Loren Data Corp, said, “This release changes what it feels like to work with your B2B communications. Ask a question in the assistant you already have open, and the network itself answers: live, analyzed, and ready to action. It is a genuinely fresh experience for users, built on the security and authorization they already trust.”
Access is limited to each user’s existing ECGrid authorization via API-key authentication, and the service operates on ECGrid’s SOC 2 Type II audited platform.
The feature is built on the Model Context Protocol (MCP), an open standard that functions similarly to an enhanced version of traditional API web services. By exposing ECGridOS through the open MCP server, customers can securely use the same conversational interface across multiple AI assistants instead of depending on proprietary integrations. Supported agents include Claude, Claude Code, ChatGPT, and Codex.
ECGrid’s MCP server supports operations and support teams investigating document status, as well as IT and integration leaders who need answers without specialized portal skills. ISV and service-provider partners that build their own customer experiences on ECGrid’s network also gain advantages.
At launch, ECGrid’s MCP server provides over 40 purpose-built tools covering interchange and parcel tracking, mailbox and trading partner management, connection diagnostics and delivery testing, document counts, webhook monitoring, and user administration.
This release continues ECGrid’s broader agentic roadmap, with further capabilities planned in the coming months. ECGrid customers and partners can request access now at ecgrid.com/contact.
Linda Moore
Loren Data Corp.
email us here
+1 3108277400
Visit us on social media:
LinkedIn
