The new Rig Driver and Rig Mechanic apps for iPhone and Android bring real-time chat, live location tracking, and photo sharing to diesel truck breakdowns.
For the millions of owner-operators and small fleets hauling freight across America, a broken-down truck has long meant frantic phone calls and blind hope. That era may finally be ending. Rig Technologies, the company behind the leading breakdown network for commercial diesel, has released overhauled versions of its Rig Driver and Rig Mechanic apps, putting the kind of real-time visibility people expect from a ride-hailing service directly into the hands of truckers and the mechanics who rescue them.
The apps, now available for both iPhone and Android, transform the breakdown experience from a chaotic scramble into a structured, transparent process. From the moment a driver reports a problem to the moment the repair is finished, every step — real-time chat, live location tracking, photo sharing, and written offers — lives inside a single interface. It is the kind of seamless coordination that large fleets pay dedicated staff to manage, now available to anyone with a diesel truck.
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“Big fleets have breakdown desks, and even they don’t have enough coverage. The owner-operator has never had one at all. During a breakdown, technology often goes out the window and we fall back to calling around or frantically searching Google. Not anymore,” said Alex Savenok, Co-founder and CEO of Rig Technologies. “We believe in the dispatch model, and we built these apps so anyone with a diesel truck gets the support a big fleet would give them: submit the problem, get offers, and get help quickly, with a dispatcher on the job the whole way.”
Rig Driver: see your mechanic en route
● Request tire, tow, or mobile repair and compare offers from nearby mechanics, with line-item prices in writing.
● Live location tracking. Driver and mechanic see each other on the map until the job is done, with the arrival time on screen.
● One chat for the whole job. The driver, the mechanic, and a Rig dispatcher share one thread, with photos and voice notes.
● Approve any price change before it happens, and pay in the app when the work is done.
Rig Mechanic: breakdown jobs near you, priced your way
● Breakdown requests nearby arrive on the phone, showing the truck, the town, and the problem.
● Offers start from the mechanic’s own saved rates and go out in a few taps.
● Turn-by-turn directions to the truck, with live location shared both ways.
● Photos of the finished work close out the job, so there is a clear record of what was done.
The apps are built around a simple idea: a breakdown should work like a dispatch desk, not a phone book. Large fleets staff that desk themselves, with someone who takes the call, finds a mechanic, and stays on the job until the truck is moving. No fleet can staff it for every mile of every route, and small fleets and owner-operators have never had it. Rig puts that desk in the app. A driver describes the problem once, mechanics nearby send offers, the driver picks one, and a Rig dispatcher stays in the job chat, 24/7, until the work is done.
“When I order a ride, I can watch the car come down my street. A driver broken down on the interstate deserves at least that much, and so does the mechanic going to help,” said Josh Melick, COO of Rig. “Speed is safety in a breakdown. The driver, the truck, and the load are all at risk until that truck is moving again. These apps get help rolling faster and let everyone see it coming.”
Behind the apps is the Rig network: more than 6,000 mechanics and shops across the lower 48 states, dispatched around the clock, with more than 4,000 jobs completed. The network works on all types of diesel trucks, including semis, Class 8, box trucks, trailers, buses, RVs, and consumer diesel.
Rig Driver and Rig Mechanic are free to download on the App Store and Google Play. Details and download links are at bigrig.app/apps. Drivers who need help without the app can chat with dispatch at bigrig.app/help or call 1 (855) 744-2223, any hour.
About Rig
Rig is the leading breakdown network for commercial diesel: more than 6,000 mobile diesel mechanics and shops across the lower 48, dispatched 24/7. Drivers, owner-operators, and fleets describe a breakdown once, by app, chat, or phone, and nearby mechanics respond with offers in minutes. A Rig dispatcher stays with every job until the truck is rolling. Learn more at bigrig.app.
Media contact: contact@bigrig.app
Josh Melick
Rig Technologies
+1 415-793-1279
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Why it matters: For the thousands of independent truckers who keep America’s supply chain moving, a breakdown is not just an inconvenience — it is a financial and safety emergency. By democratizing the dispatch-level support once reserved for large fleets, Rig is closing a critical gap in an industry where every minute of downtime cuts into a driver’s livelihood and puts cargo at risk.
