Home inspection software company Inspection Support Network just dropped a massive update that tackles the two biggest headaches for inspection offices: getting inspectors to jobs efficiently and keeping everyone on the same page. The 11-feature release, announced November 10, 2026, by parent company Porch.com (NASDAQ:PRCH), includes an automated route planner, a completely rebuilt communications hub, and even an AI assistant that can answer questions using live business data.
“An inspection office runs on two things: getting inspectors where they need to be and keeping everyone in the loop,” said Chris Schuld, Director of Engineering at Inspection Support Network. “These updates and features make both a lot less work, and I’m excited to see inspectors take advantage of the improvements we’ve made.”
The centerpiece of the update is the new Route Builder, which automates daily route planning. Office staff select a day and a group of inspectors, and ISN automatically assigns inspections and orders each inspector’s stops to minimize driving time. The system accounts for availability, service areas, the specific services each inspector offers, and daily limits. Schedulers can review the plan on a map and timeline, make adjustments, and apply it to the calendar. Route Builder can also suggest the best inspector for unassigned orders, keep booked times while swapping only the inspector, and plan real driving routes starting from each inspector’s home base.
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Alongside Route Builder comes the Unified Calendar, designed specifically around how inspection offices actually schedule. A day board gives each inspector their own column, alongside month and week views. Jobs that require multiple inspectors appear in each inspector’s column. Users can drag an inspection to another inspector, view details without leaving the calendar, edit or cancel recurring appointments individually or as a series, and search by title, address, report number, client name, or location.
ISN also introduced Estimates, which turns a price quote into a booked inspection in a single click. Offices build a priced estimate from their services and send it by email or text. Clients can approve on a branded page, or the office can record a phone approval, and the “Schedule it” button converts the estimate into an order. The feature supports teams and co-listing agents, with up to five buyer’s agents and five seller’s agents per order, each receiving email and text notifications.
The communications overhaul is equally ambitious. Email Events have been redesigned into a single workspace with a visual timeline showing when each email goes out relative to the inspection. Ready-made starter events cover confirmations, reminders, report delivery, agent notices, review requests, and unpaid-invoice nudges. Previews and test sends use sample client, agent, and inspector data. A “needs attention” panel lists any issue with an event and how to fix it.
Text messaging has been rebuilt to work like texting from a phone. A two-way inbox gives each person their own conversation, with photo messages and related orders alongside, plus search, an Unread filter, and the ability to message several people at once. Reply notifications open the exact conversation, and past message history carries over.
Tying it all together, the new Communications Hub places every email, text, and logged call for an order in one timeline, including upcoming emails with Send Now and Resend options. Client and agent cards offer one-click Send Text, Send Email, and Log a Call.
On the insights front, a new customizable Dashboard lets users arrange drag-and-drop widgets however they like. A Custom Widget turns any of about 60 reports into a dashboard tile with a chosen timeframe. A Gross Income widget lets users switch between periods, and a new Alerts widget shows what needs attention. Existing layouts carry over automatically. ISN also refreshed its look across the platform, including new navigation, cleaner icons, tables that remember sorting and page size, and a redesigned login with a “Keep me signed in” option.
For offices connecting ISN to other tools, rebuilt Webhooks make automations more reliable. One webhook can cover several events, webhooks can be named, paused, and tested, and deleted webhooks can be restored. Optional delivery history retries failed sends for about 24 hours, and new events cover order status changes, inspector assignment changes, and notes added, edited, or deleted.
Perhaps the most forward-looking feature is the new ISN MCP Server, which connects an AI assistant—Claude or ChatGPT—directly to a user’s ISN account. Inspectors and office staff can ask a question in plain English and get an answer from live ISN data in seconds, with no reports, exports, or clicking through screens. Users can pull counts and totals (“How many inspections do we have scheduled next week?”), spot trends and their likely causes (“Why were my bookings down last month versus last year?”), and see which agents, inspectors, cities, or zip codes drive the most business (“Who were my top five referring agents last month?”). They can also look up order details without opening the order, find inspector availability, update orders through chat, and turn any answer into a CSV or Excel file. Data stays in the customer’s ISN account, and access matches each user’s ISN permissions.
ISN will host live webinars on Wednesday, December 2, to walk inspectors through all the new features. Chris Schuld and ISN Head of Product Janaya Fix will lead the sessions. Brad Lowery, a certified home inspector and co-host of The Ride Along home inspection podcast, will MC. The webinar will run twice that day, with a 7 AM PT session and a 2 PM PT session, and will be available on demand.
The new features are available to ISN customers now. New users can experience them by registering for a 30-day free trial. For more details, visit the ISN Blog at https://www.inspectionsupport.com/blog/.
Inspection Support Network, a Porch Group company, is one of the industry’s most trusted software solutions for home inspectors, enabling more than one million inspections each year. ISN helps home inspectors ranging in size from sole proprietors to large multi-inspector businesses write inspection reports, build their company brands, automate workflows, and manage customer and agent relationships.
Why it matters: For an industry where time literally is money—every extra minute of driving or administrative work cuts into the bottom line—these updates represent a serious productivity leap. By automating route planning, unifying communications, and adding an AI assistant that can answer business questions instantly, ISN is positioning itself as the operational backbone for home inspection offices of any size.
