For years, getting a refund or settlement from a business has meant waiting days for a paper check—if it arrives at all. A new offering from VerityPay flips that model: businesses can now send consumer disbursements at no cost, replacing the slow, costly paper-check pipeline for refunds, rebates, settlements, and overpayments. The twist? Consumers get to pick how they’re paid, directly from their phone.
Most consumers still receive owed money by mail, but checks frequently get lost, stolen, or sent to outdated addresses. Meanwhile, businesses bear the burden of printing, mailing, reissuing, and reconciling those checks. VerityPay argues this is a decades-old oversight that has finally met its match. “Consumer disbursements have been an afterthought for decades,” the company states. “VerityPay is changing that.”
How it works
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The process starts with a text message alerting the consumer that their refund is ready. From that point, the recipient chooses the payout method. For a small fee, funds can be sent instantly—in two clicks—to PayPal, Venmo, Cash App, a bank account, or other services. Alternatively, the consumer can opt for a free paper check. Before mailing, VerityPay helps confirm the correct address, reducing the risk of the check ending up at an old residence.
No app download or account creation is required; the entire transaction completes on the consumer’s phone.
Why it matters now
Consumer expectations have shifted dramatically. People expect Amazon Prime speed in nearly every aspect of their lives, yet the money they are owed still moves at the pace of the postal service. VerityPay brings that speed and convenience to disbursements while giving businesses a way to deliver it without adding cost.
“Consumers deserve the money they are owed, and they deserve to get it the way they want,” said Kirsten Knull, Chief Revenue Officer of VerityPay. “For too long businesses have had no good alternative to the paper check. We are making it free for them to offer real choice, and we are giving consumers instant access to their own money.”
Benefits for businesses
The platform offers several advantages for companies, including no cost to send consumer disbursements, fewer lost, returned, and reissued checks, less time spent on address research, stop payments, and reconciliation, and a better customer experience at a moment that shapes loyalty.
VerityPay is SOC 2 compliant and never holds customer funds.
About VerityPay
VerityPay is a text-based payment platform that lets businesses send and request payments by text message, with payments completed directly on the mobile device. VerityPay serves organizations in healthcare, utilities, property management, municipalities, and commercial payments. Learn more at VerityPay.com.
Kirsten Knull
VerityPay
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Why it matters
By making consumer disbursements free for businesses and putting payment choice in the hands of recipients, VerityPay is targeting a friction point that has long frustrated both companies and customers. As instant digital payments become the norm everywhere else, this shift could redefine how refunds and settlements are handled across industries—from healthcare to utilities to insurance.
