The partnership connects DIAL3D's AI voice and chat agents with Opus's behavioral health EHR, CRM, and revenue cycle management platform.
DELRAY BEACH, FL, UNITED STATES, October 15, 2026 /EINPresswire.com/ — When someone calls a treatment center about addiction or mental health services, that inquiry often happens before any patient record exists. DIAL3D, which builds AI voice and chat agents for behavioral health admissions, has now partnered with Opus to ensure those first conversations flow directly into the systems providers use for care and billing. The collaboration links DIAL3D's admissions coverage with Opus's electronic health record, customer relationship management, and revenue cycle management platform for substance use and mental health treatment providers.
The timing of an admissions call is critical. A person reaches out about treatment, a family member asks about insurance coverage, or a referral source needs to connect with the right staff member. The admissions team must have that context when answering the phone, and it also needs a durable record that can follow the inquiry through the entire admission process.
DIAL3D's AI voice agents answer incoming calls, collect caller information, and either connect people directly with admissions staff or schedule a callback. Its AI chat agents address treatment questions on the provider's website. All lead and call information syncs into the CRM, giving the team the full context when they pick up the conversation.
For treatment centers using AI to cover after-hours calls or handle overflow, this connection matters when staff return to the inquiry. They need the caller's reason for reaching out, the details already collected, and a record of the conversation. Keeping that information attached to the lead gives staff a clear starting point for the next interaction.
Opus handles admissions and census management, clinical documentation, and revenue cycle operations. Created by former treatment center operators, the platform gives providers a unified system for everything that follows the initial inquiry.
"We spend a lot of time helping treatment centers answer the calls they're missing. The next question is what happens to that information once the call ends. With Opus, the admissions team has somewhere to carry it through the rest of the patient's care," said Samuel Staples, Founder and CTO of DIAL3D.
"DIAL3D solves the single most common complaint we hear from operators, which is that they're missing calls. Pairing that with our platform gives our customers a clean path from the first ring to an admitted patient," said Humberto Buniotto, CEO of Opus.
DIAL3D announced the partnership on its website on September 16, 2026. Providers can learn more about DIAL3D at https://dial3d.ai and Opus at https://opusehr.com.
About Opus
Opus provides EHR, CRM, and revenue cycle management software for substance use and behavioral health treatment providers. Founded by former treatment center operators, the company brings admissions, clinical documentation, and billing into one platform. Learn more at https://opusehr.com.
About DIAL3D
DIAL3D provides AI voice and chat agents for behavioral health admissions, including addiction treatment and mental health providers. Treatment centers use the platform for after-hours call coverage, overflow admissions calls, and website chat. The agents gather inquiry details and support admissions follow-up through CRM records, callbacks, or live transfers, depending on the provider's workflow. DIAL3D is the trade name of Disl LLC, based in Delray Beach, Florida. Learn more at https://dial3d.ai.
Samuel Staples
DIAL3D
+1 561-699-7469
sam@dial3d.ai
Why it matters: This integration addresses a core pain point in behavioral health operations — missed admissions calls and fragmented follow-up. By closing the gap between first contact and formal intake, the partnership gives treatment providers a more complete pipeline from inquiry to admitted patient, potentially improving access to care in a field where timing is often critical.
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