An illustrative concept showing permission-based borrower communications through SMS, RCS, and AI messaging.
At LEND360 in Austin, Tells.co will engage with lending industry professionals on SMS, RCS, and AI-driven messaging for borrower outreach.
Tells.co, a provider of enterprise messaging solutions, has confirmed its participation in LEND360 2026, scheduled for October 12-14 at the Fairmont Austin in Austin, Texas.
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LEND360 serves as a yearly gathering for the online lending sector, focusing on fintech and emerging technologies for consumer and small-business lenders, service providers, investors, and financial institutions. The conference attracts lending experts seeking technology to enhance borrower communication, streamline operations, and connect with current systems.
Tells.co specializes in high-volume SMS and RCS messaging for enterprises, AI-powered SMS and voice agents, a REST API, webhooks, and CRM integrations. The company plans to highlight how these tools can be integrated into borrower communication processes, spanning from first contact to ongoing follow-ups.
For lending teams, the speed of borrower outreach and consent management are key operational concerns. Loan questions, application progress, document requests, and status updates all rely on reaching borrowers through channels they actively use, with messages that honor their consent. Teams evaluating messaging infrastructure should consider how these communications link to CRM workflows, the scheduling of each message, and when a human agent should step in.
RCS capabilities offer lenders a more advanced messaging experience than standard SMS, featuring branded sender identification, embedded media, and interactive components. SMS remains a vital channel for urgent borrower alerts. Lenders should assess recipient coverage and how SMS fallback behaves when incorporating RCS into their communication strategy.
AI-driven SMS and voice agents are another topic on the agenda. Lending teams exploring these tools should clarify their function in initial outreach, common inquiries, and handoffs to human staff. Messaging automation does not replace a lender’s own credit assessment, lending policies, or compliance duties.
Tells.co provides REST API access and webhooks, allowing lending teams to review which events and integrations are available for their CRM and reporting needs. The platform does not promise specific regulatory results. Adherence to lending laws, consumer protections, and messaging consent rules remains the lender’s obligation. Tells.co supplies the infrastructure; the lender sets the governance.
The company advises lenders to weigh integration requirements alongside recipient experience: the context a representative needs, the records a lender must keep, and how communication preferences are maintained over time.
"Borrower communications should make the next step obvious, honor permission, and connect people with assistance when required," stated David Schlaegel, Co-Founder of Tells.co.
For more details about Tells.co or to schedule a demonstration, visit https://www.tells.co/start.
About Tells.co
Tells.co delivers enterprise high-volume SMS and RCS messaging, AI SMS and voice agents, REST API access, webhooks, and CRM integrations. Its offerings support business messaging and follow-up workflows.
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Silas
Tells.co
(657) 777-5352
press@tells.co
